Terms And Conditions

All information, documents, and illustrations published on this site are owned by "DIEL-Palazov" Ltd. Their use is allowed only under the strict observance of copyright, and each copy must explicitly mention the source of information. The published materials can only be used for personal purposes and must not be altered in any way. The published illustrations may only be used together with the text to which they pertain.

All trademarks published on this site are the property of "DIEL-Palazov" Ltd., unless explicitly stated as belonging to a third party. Unauthorized use of these trademarks or any other published material is strictly prohibited and constitutes a violation of Copyright Law and related international acts in force in the Republic of Bulgaria.

The information published on this site is provided by internal and external sources of "DIEL-Palazov" Ltd. and is continuously updated and supplemented. Its sole purpose is to present the company's products and services.

"DIEL-Palazov" Ltd. does not claim representativeness nor guarantees the completeness and correctness of the information published on this site. The information, despite being current on the day of its publication, may not be up-to-date at the current moment; therefore, we recommend users verify it before utilizing it in any form. The recommendations and products presented on this site do not release you from the obligation to check their currency, especially regarding the operating instructions and technical specifications, and for the products - regarding their suitability for the intended purposes and uses. If you need advice or additional instructions related to our products and services, you are welcome to contact us directly. Users of this site use the information provided at their own risk.

"DIEL-Palazov" Ltd., as well as third parties involved in publishing materials on the site, its maintenance, and distribution, bear no responsibility for any consequences, including potential damages, arising from or related in any way to your access to this site or the use of information published on it.

"DIEL-Palazov" Ltd. is not responsible for the subjective perceptions and interpretation of the accuracy, completeness, and usefulness of the informational resources of this site.

"DIEL-Palazov" Ltd. is not liable for temporary interruptions of the site's functions, for virus attacks, or defects in the operation of the server where the website is hosted, or for any other technical problems related to the hosting.

You may create links to this Site from other sites, but only in accordance with applicable laws. Links can point to content on www.diel.bg, but should not replicate it. The logo of "DIEL-Palazov" Ltd. and registered trademarks must not be used without permission. Links must not contain information that could be deemed inappropriate, offensive, or controversial.

This site contains links to third-party websites. Providing these links does not imply that "DIEL-Palazov" Ltd. endorses the content published therein. "DIEL-Palazov" Ltd. assumes no responsibility for the content of the information (including its completeness and accuracy) published on these sites, including any damage arising from the use of this information in any way. "DIEL-Palazov" Ltd. is also not responsible for ensuring that the links to third-party sites only provide quality information. Links to other sites are provided solely for the convenience of users who visit and use these sites at their own risk. The choice of "DIEL-Palazov" Ltd. to link to third-party sites should not limit users to only use these links.

Users of this site are responsible for the content and accuracy of the information they send to "DIEL-Palazov" Ltd., as well as for not infringing the rights of third parties that may be part of this information. Users give their consent that such information and data may be stored and used for statistical analysis or other specific business purposes. In particular, "DIEL-Palazov" Ltd. reserves the right to use the content of such messages, including ideas, inventions, designs, techniques, and know-how contained therein, for various purposes related to the development, production and/or marketing of products or services, and to provide this information to third parties, without restriction.

• Payment by debit/credit card via POS.
• Types of cards accepted: Visa and Mastercard debit, credit, and business cards.
• Transactions are carried out through the security programs MasterCard Identity Check and VISA Secure.
• For security reasons, the maximum card payment amount is 8,000 BGN.
• We do not store data on bank cards used for payment through the site.
• If a refund is necessary, the amount paid by bank card will be refunded to the card used for the payment.

Alternative Dispute Resolution (ADR) between consumers and merchants is a voluntary, out-of-court conciliation procedure. It is conducted through conciliation commissions. General conciliation commissions assist in reaching an agreement between consumers and merchants in disputes over sales contracts and service provision. General conciliation commissions are designated regionally, ensuring that consumers throughout the country have easy access. The competent authority for ADR in resolving disputes between "DIEL-Palazov" Ltd. and a consumer is the General Conciliation Commission based in Plovdiv.

Detailed information about the Conciliation Commission and the procedure can be obtained at the following address: https://kzp.bg/pomiritelna-komisiya.

Another option for the consumer is to use the European Online Dispute Resolution (ODR) platform / http://ec.europa.eu/odr/ - a unified portal that allows consumers and merchants in the EU to settle their disputes related to online purchases.